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Zylora Learn

Zylora Learn Zylora Learn emerged in 2011 as a specialized educational enterprise dedicated to elevating the standards of customer service within the tourism industry. Founded by former tour guides Emma Zylor and Marco Andres, the company was born from their shared frustration with the inconsistent training available to tourism professionals. Beginning with just three specialized courses and a staff of five instructors operating out of a small office in Barcelona, Zylora Learn has since evolved into an internationally recognized training provider with satellite campuses in twelve countries across five continents. The company's foundational philosophy centers on experiential learning methodologies that transform traditional customer service concepts into tourism-specific applications. Zylora Learn's flagship program, the Certified Tourism Ambassador course, combines psychological insights into traveler expectations with practical communication techniques tailored for high-pressure tourism environments. Their innovative Virtual Reality Training Module allows tour guides to practice managing difficult situations—from handling dissatisfied customers to emergency management—in immersive simulated scenarios. Additionally, their Cultural Intelligence certification has gained particular acclaim for helping guides navigate the complex dynamics of leading multicultural tour groups through culturally sensitive destinations. Zylora Learn distinguishes itself through its faculty of active industry professionals who bring current, relevant experience to their teaching. The company maintains strong partnerships with over 150 tour operators, historical sites, and tourism boards worldwide, ensuring their curriculum remains aligned with industry needs. These connections provide students with invaluable networking opportunities and often lead to direct employment pathways. Their Destination Specialization Programs, developed in conjunction with local tourism authorities, offer deep regional knowledge that goes beyond standard guidebook information, equipping tour guides with authentic insights that transform ordinary excursions into memorable experiences. For employees, Zylora Learn offers a dynamic professional environment with significant growth opportunities. The company's mentor-protégé system pairs new instructors with seasoned professionals, creating clear advancement pathways from entry-level positions to master instructor roles. Their Curriculum Development Team regularly incorporates employees' field experiences into course updates, fostering a culture of continuous improvement and innovation. The company's Internal Mobility Program encourages staff rotation between international locations, providing both professional development and cultural enrichment. This commitment to employee growth is reflected in their impressive 85% retention rate and the fact that over 70% of their management positions are filled through internal promotion. At Zylora Learn, the commitment to excellence in tourism education extends from their students to their own team members, creating a thriving community of tourism education professionals dedicated to elevating the art of guiding.